Our Terms & Conditions
B-Juice, Made In Buckfastleigh
Our Terms and Conditions of Sale
You must be eighteen (18) years of age, to purchase any of our products. B-Juice reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor.
All products are purchased at your own risk. Under no circumstances will B-Juice be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product on our site.
B-Juice actively encourages people not to take up a nicotine habit. If you are not already a smoker then please do not buy our products.
Our products are not a smoking cessation product and have not been tested as such. Please keep our products out of the reach of children and pets. WARNING: Nicotine is a poison. Keep out of reach from children and locked away in a safe place. If any nicotine product is consumed, seek medical assistance immediately.
B-Juice reserves the right to change pricing and availability at our sole discretion.
Shipping & Delivery
We at B-Juice use Royal Mail, Royal Mail for all our postage requirements
Privacy & Security
B-Juice are committed to protecting your privacy and will only use the information collected from you lawfully in accordance with the Data Protection Act 1998.
Information is used only to process your order and to provide you with the best possible service. The type of information we collect about you includes: your name, address, phone number and e-mail address. We will not pass on your details to any third parties.
The personal information which we hold will be held securely in accordance with the law.
Returns & Replacements
B-Juice offer a 28 day warranty which strictly covers the original purchaser only under the following items:
Variable Voltage Mods
These items are warranted for a period of 28 days and may be repaired or replaced at our discretion, a maximum of 1 (one) time only.
Batteries are consumable and as such are warranted for 28 days from the date of purchase.
PLEASE NOTE: B-Juice only offer a warranty on products which are faulty.
A 30 days manufacturer’s guarantee is applied to all mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. We accept no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Incorrect building of the mechanical mod can cause damage to your equipment and as such B-Juice accepts no responsibility for the damage caused as this damage is the result of improper use.
It is your responsibility to check all goods once they have been received. Warranty starts from the date provided on your receipt.
You have 14 days from the date of receipt to cancel your order. You may return your order to us unopened and in its original condition to receive a full refund – the customer will have to pay for return postage.
To make a claim under warranty:
Email [email protected] – you will need to include your Order ID, which can be found in the confirmation email or on the invoice we provided. Once we have received you email a returns form will be sent out to you. Please note that failure to fill out the returns form can result in a delay in processing any warranty items.
You will need to post goods back to us on the address provided – ensure that reasonable insurance is provided in case the item(s) are lost in transit.
Once the goods are received B-Juice will test the goods and contact you with our findings.
If the goods are found to be faulty then we will immediately ship out replacement items issue a refund.
Please allow 5 working days for accurate product testing and a reply from us.
The warranty will be void if the returned goods have not been suitably maintained or kept clean and in good working order.
When you place an order with B-Juice you will be sent an email from [email protected] which will confirm your order.
Currently, B-Juice, use Pay Pal to take all payments. PayPal is an international e-commerce business allowing payments and money transfers to be made via the Internet.
Sales To Minors
B-Juice do not sell products to any who is under the age of 18, who we believe is under 18, or to any adult attempting to purchase on behalf of a minor
When you transact with us or send e-mails to us, you are communicating with us electronically. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Alteration Of Service Or Amendments To The Conditions
We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your statutory rights.