Returns and Replacement Policy

Returns & Replacements

B-Juice offer a 28 day warranty which strictly covers the original purchaser only under the following items:

  • Chargers
  • Batteries
  • E-cigarette Batteries
  • Variable Voltage Mods
  • Mechanical Mods
  • Atomisers

These items are warranted for a period of 28 days and may be repaired or replaced at our discretion, a maximum of 1 (one) time only.

Batteries are consumable and as such are warranted for 28 days from the date of purchase.

 

PLEASE NOTE: B-Juice only offers a warranty on products which are faulty.

A 30 days manufacturer’s guarantee is applied to all mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. We accept no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Incorrect building of the mechanical mod can cause damage to your equipment and as such B-Juice accepts no responsibility for the damage caused as this damage is the result of improper use.

It is your responsibility to check all goods once they have been received. Warranty starts from the date provided on your receipt.

You have 14 days from the date of receipt to cancel your order. You may return your order to us unopened and in its original condition to receive a full refund – the customer will have to pay for return postage.

 

To make a claim under warranty:

 

Email [email protected] – you will need to include your Order ID, which can be found in the confirmation email or on the invoice we provided. Once we have received you email a returns form will be sent out to you. Please note that failure to fill out the returns form can result in a delay in processing any warranty items.

You will need to post goods back to us on the address provided – ensure that reasonable insurance is provided in case the item(s) are lost in transit.

Once the goods are received B-Juice will test the goods and contact you with our findings.

If the goods are found to be faulty then we will immediately ship out replacement items or issue a refund.

Please allow 5 working days for accurate product testing and a reply from us.

 

The warranty will be void if the returned goods have not been suitably maintained or kept clean and in good working order.